At Rudra Sutraa, we value your trust and are committed to providing a seamless and fair shopping experience. These Terms and Conditions outline the policies and guidelines governing your use of our website and services.
The Terms and Conditions outline the policies and guidelines governing your use of Rudra Sutraa’s website and services. They cover aspects such as product descriptions, pricing, payment, shipping, returns, user conduct, intellectual property, and privacy. By accessing our site, you agree to comply with these terms, ensuring a transparent and trustworthy experience for both parties. For further details, please review the complete document on this page.
1.1 Acceptance of Terms: By using this website, you agree to comply with and be bound by these Terms and Conditions.
1.2 Modifications: We reserve the right to update or modify these terms at any time without prior notice. The revised terms will be effective immediately upon posting on this page.
2.1 Product Descriptions: We endeavor to provide accurate descriptions and images of all products. However, minor variations may occur due to the natural characteristics of Rudraksha beads and handcrafted items.
2.2 Availability: All products are subject to availability. If an item is out of stock, we will notify you promptly and provide alternative options or a refund.
2.3 Authenticity Guarantee: Rudra Sutraa guarantees the authenticity of all our Rudraksha beads, ensuring they meet the highest quality standards.
3.1 Currency and Taxes: Prices are displayed in INR and include applicable taxes unless stated otherwise. Additional charges, such as shipping, will be calculated at checkout.
3.2 Payment Methods: We accept payments via secure gateways, including credit cards, debit cards, net banking, and other online payment methods.
3.3 Pricing Errors: If a pricing error occurs, we reserve the right to cancel the order and provide a full refund.
4.1 Order Confirmation: Upon placing an order, you will receive an email confirmation with order details. Ensure all information provided is accurate.
4.2 Order Cancellations: Orders can only be canceled before they are dispatched. After dispatch, cancellations are not permitted.
5.1 Shipping Locations: We offer worldwide delivery and work with trusted courier partners to ensure timely and secure shipments.
5.2 Shipping Costs: Shipping charges vary based on the destination and package weight. These will be displayed during checkout.
5.3 Delivery Timeline: Delivery timelines may vary depending on your location. Delays due to unforeseen circumstances, such as customs clearance, are beyond our control.
5.4 Damaged or Lost Shipments: If a shipment is damaged or lost in transit, please contact us immediately to resolve the issue
6.1 Eligibility for Returns: Products must be unused, in their original packaging, and returned within the specified return window to qualify for a refund or exchange.
6.2 Refund Process: Approved refunds will be processed within 7-10 working business days, and the amount will be credited via the original payment method.
6.3 Non-Returnable Items: Certain items, such as personalized or custom-made products, are non-returnable.
7.1 Prohibited Activities: Users are prohibited from engaging in unlawful activities, attempting to interfere with website functionality, or using the site for fraudulent purposes.
7.2 Account Responsibility: Users are responsible for maintaining the confidentiality of their account details and passwords. Rudra Sutraa is not liable for unauthorized access.
8.1 Ownership: All content, including images, text, and designs, is the intellectual property of Rudra Sutraa and is protected under copyright laws.
8.2 Restrictions: Unauthorized reproduction, distribution, or use of website content is strictly prohibited.
Rudra Sutraa will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
These terms are governed by the laws of Uttrakhand, and any disputes will be subject to the exclusive jurisdiction of the courts of Dehradun.
For any queries or concerns regarding these Terms and Conditions, please contact us at:
Email: support@rudrasutraa.com
Phone: +91-9557841956