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Your satisfaction is our priority at Rudra Sutraa. We are committed to providing a smooth and transparent process for returns and refunds. Please read the details below to understand how we handle returns, exchanges, and refunds for your purchases.
At Rudra Sutraa, we value your trust and aim to ensure your experience with us is nothing short of exceptional. Our return and refund process is designed to be straightforward and transparent, giving you confidence and peace of mind with every purchase. Explore the details below to learn how we manage returns, exchanges, and refunds to address your concerns effectively.
Timeframe: Returns must be initiated within 7 days of receiving your order. Beyond this period, we may not be able to accommodate your request.
Condition of the Product:
The product must be in its original condition, unused, and free from damage.
The original packaging, along with any certificates, invoices, or accessories provided, must be intact.
Non-Returnable Items:
Customized or energized Rudraksha beads and jewelry cannot be returned.
Items damaged due to misuse or improper handling will not be accepted for return.
Contact Us: Reach out to our customer support team via email at support@rudrasutraa.com or call us at +91-9557841956 with your order details and the reason for the return.
Approval: Once your return request is approved, we will provide you with the return shipping address and instructions.
Shipping the Product:
Ensure the product is securely packaged to prevent damage during transit.
You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item received).
Refund Process:
After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days and credited to your original payment method.
Partial Refunds: In certain cases, a partial refund may be issued if the returned product shows signs of use or is missing original packaging or accessories.
If you wish to exchange a product, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.
In the rare event that you receive a damaged or incorrect product:
Notify us within 48 hours of receiving the order.
Provide photos of the product and packaging to assist us in resolving the issue promptly.
We will arrange for a replacement or refund at no additional cost to you.
Refunds and returns are subject to verification and approval by our quality control team.
We recommend using a reliable courier service for returns and retaining the tracking number for reference.
Energized or customized items are non-refundable and non-returnable.
If you have any further questions or concerns about our Return and Refund Policy, please don’t hesitate to contact us via contact page. Your trust and satisfaction are our top priorities.
